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Q00001: Task SMSServer Error Message: "Run-time error -2147217913(80040e07)"
2008-01-02T09:56:32.0Z
With SMSServer version 2.11 or before, with some locales, when TSMSvr runs, shows an error message like: "Run-time error '-2147217913(80040e07)'; Syntax error in Date ((GIORNO = #8.30.2007))". The bug concerns the calendar provider and has been fixed in the version 2.20.
Solution:
Remove current version (2.11 or before) and install the newest version.
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Q00002: SMSServer Scheduler shows Citect installation window with CitectSCADA 6.10 SPB
2008-01-02T09:56:32.0Z
Using CitectSCADA 6.10 Service Pack B, opening SMSServer Scheduler it might show also a Citect installation window. This is probably a problem of libraries conflict.
Solution:
Re-install CitectSCADA 6.10 Service Pack B.
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Q00003: SMSServer Trial is seen by antivirus as virus or worm
2008-01-02T09:56:32.0Z
The trial version build is encrypted for the key protection and activation. With some antivirus (ie: Avast), the file SMSServer.exe might be seen as a virus or worm. Of course, the file is absolutely virus free. We contacted main antivirus producers and resolved the problem. Please tell us about other anivirus with wich happens the problem.
Solution:
Turn off your antivirus guard or insert into your exception programs the file "SMSServer.exe".
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Q00004: Cannot establish communication with CitectSCADA and SMSServer
2008-01-02T09:56:32.0Z
Since version 2.20 to establish communication with CitectSCADA are required username and password, both on local and remote link. The username have to be defined in the CitectSCADA project before running Task SMSServer.
Solution:
Check and fill connection parameters (TCP/IP address, username and password), in SMSServer Scheduler, Parameters, Alarm Server tab. Check also your firewall settings, if a firewall is present.
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Q00005: Can't receive SMSs with my mobile
2008-01-02T09:56:32.0Z
With some mobile phones you may noy receive acknowledge SMSs. Probably the mobile does not support AT+ commands for reading SMS messages via software. AT+ commands are an extension AT communication protocol, and SMSServer uses them to communicate via software with GSM modem or mobile. If the mobile doesn’t support any required command, you cannot be sure about the right functioning of SMSServer. For example, in some mobile operative systems, you can send SMS via software but not read them. Industrial GSM modem, instead, usually support every AT+ command (see the manual, Minimum Requirements section).
Solution:
To receive SMSs you must use a GSM modem or a mobile that supports all required AT+ commands, as explained in the manual, in Minimum Requirements section.
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Q00006: I can't send alarm messages and an error occures: “005: Error while updating memorized alarms”.
2008-02-13T010:09:36.0Z
With SMSServer version 2.21 or before, with some time zones, when TSMSvr runs, in the log file appears an error line: “005: Error while updating memorized alarms”. The bug concerns a time zones error and has been fixed with the version 2.22.
Solution:
Remove current version (2.21 or before) and install the newest version.
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Q00007: I can't send alarm messages and an error occures: “13 Type mismatch”.
2008-05-13T010:09:36.0Z
With SMSServer version 2.21, with some time zones, when TSMSvr runs, in the log file appears an error line: “(DateStringToSeconds): 13 Type mismatch”. The bug has been fixed with the version 2.22.
Solution:
Remove current version (2.21) and install the newest version.
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Q00008: I insert my port number value in the Parameters window, but when Task SMSServer starts, I can read in the log file: "014: COM: Port number invalid".
2008-05-13T010:09:36.0Z
With SMSServer version 2.21 or before, SMSServer allows only the port numbers in the range 1-16. Now the port number can be from 1 to 99.
Solution:
Remove current version (2.21 or before) and install the newest version.
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Q00009: After installing SMSServer, I open SMSServer Scheduler and an error message appears: 'Missing file c:\%currentpath%\agenda.mdb'
2008-05-13T010:09:36.0Z
With SMSServer version 2.21 or before, SMSServer seach by default the file agenda.mdb in the current Windows folder. So, if you browsed other folders after installing SMSServer, the file cannot be found. With the version 2.22 by default, this file is located in the installation folder.
Solution:
Remove current version (2.21 or before) and install the newest version.
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Q00010: I've configured the Phonebook rightly. The serial communication has been established, but when an alarm occurs, I can see in the log file an error: "IMPOSSIBLE TO SEND SMS".
2008-05-13T010:09:36.0Z
With SMSServer version 2.21 or before, the international dialing codes must be in the format '00' (ex: 0044). If the contact mobile number is right, probably you were in one of the countries that doesn't support this format. Now, to support all the dialing codes, the format has been changed to '+' (ex: +44).
Solution:
Remove current version (2.21 or before) and install the newest version. Then open your Phonebook and change all the contacts mobile numbers with the new code format (replace '00' with '+').
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